rs caravans 

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you book and stay at our caravan. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following personal information:

• Booking Information: Your full name, contact details (phone number, email address), and booking details.
• Payment Details: We may collect payment information if required, but payments are usually made by bank transfer where no collection of payment information is necessary. All transactions are processed securely by third-party providers (we do not store card details).
• Communication Records: Any emails, messages, or enquiries you send to us.
• Feedback & Reviews: If you choose to provide feedback about your stay.

3. How We Use Your Information

We use your information for the following purposes:

• To process your booking and payments.
• To communicate with you about your stay, including check-in/check-out details.
• To handle customer service enquiries or complaints.
• To comply with legal and regulatory requirements.

4. How We Protect Your Data

• We store your data securely and limit access to authorised personnel only.
• We do not sell, rent, or share your personal data with third parties except when required by law.
• We do not accept online payments through this website.

5. Data Retention

• We will retain your personal data only for as long as necessary to fulfill booking obligations, handle disputes, and comply with legal requirements.
• After this period, your data will be securely deleted.

6. Your Rights

Under data protection laws, you have the right to:

• Request the personal data we hold about you.
• Request we correct any inaccurate or incomplete data.
• Request deletion of your data (unless we have legal grounds to keep it).
• Object to how your data is processed.

To exercise any of these rights, please contact us at sales@rscaravans.co.uk.

7. Cookies & Website Usage

• If our website uses cookies, you will be notified and given the option to accept or decline them.
• Cookies help improve user experience by remembering preferences and tracking website usage.

8. Sharing Data with Third Parties

We only share data with third parties when:

• If it is necessary to process payments securely.
• We are legally required to disclose information to authorities.
• A third-party service provider (e.g., booking platform) is involved in the booking process.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us using the contact form provided on this site.

RS Caravans